Ticket Board
Kanban-bord voor SupportPal. Sleep tussen statussen, filter op agent of department, zie in één oogopslag waar het werk staat. Slaat handmatig klikwerk over.
Conocido Systems is the software platform behind Conocido ICT: SupportPal plugins, SaaS applications and in-house tools, built from our own practice as a hosting provider and MSP. No fluff, no detours — just production software our customers run on every day.
Extensions that make your helpdesk smarter — Board, Scheduler, integrations.
Thirty multi-tenant webapps for monitoring, workflow, security and industry-specific.
Helpdesk, hosting toolkit, knowledge base and academy — our own operation.
Tailored builds on our Laravel stack. One stack, fast iteration.
We combine technical depth with a no-nonsense approach: one point of contact, fast service, and software we always run ourselves before putting customers on it.
Eat your own dog food — every SaaS product and SupportPal plugin we build runs inside our own MSP operation. Does it work flawlessly there for months on end? Only then do we share it with customers.
Every application does one thing well and integrates with the rest via API. No bloated platforms with too many buttons.
We build what we use ourselves. Only after it’s run flawlessly for us for months do others get access. No vaporware.
Alles draait op onze eigen servers in Nederland. Mensen die je écht te spreken krijgt. Geen Amerikaanse cloud-laag.
The most mature product in the catalogue — see it live.
Digital Experience Monitoring with Real User Monitoring, synthetic checks and Core Web Vitals — in one place, with alerts that only fire on real regressions.
Visit AppVitals →SupportPal is a great helpdesk platform. We build extensions for it that make it even better for teams handling tickets in it every day. Four plugins in production, all in active use on our own helpdesk.
Kanban-bord voor SupportPal. Sleep tussen statussen, filter op agent of department, zie in één oogopslag waar het werk staat. Slaat handmatig klikwerk over.
Plan tickets vooruit met een echte agenda. Wijs werk toe op specifieke dagen of tijdsblokken — ideaal voor onderhoud en geplande klantbezoeken.
Brug tussen SupportPal en de tooling waar je team al mee werkt — monitoring, CRM, billing. Webhooks twee kanten op, met retry en audit-log.
Punten, ranglijsten en muntanimaties om operators te motiveren. Punten bij elk gesloten ticket, leaderboard per maand, dopamine-hit voor agents en bewezen ticket-volume-stijging voor support-managers.
Multi-tenant webapps on the same Laravel base, deployed on our own infrastructure. Small and focused: thirty sharp tools rather than one bloated platform. Many of these started as internal MSP tools — and were then made available to other MSPs.
Digital Experience Monitoring without the noise.
Mature monitoring platform with Real User Monitoring, synthetic checks and Core Web Vitals — all in one place. For teams that want actionable insight instead of yet another inbox of false alarms.
One dashboard for backups across all your systems.
Aggregates backup results across your full estate — no more loose mail alerts, just real health checks per host, per job, per day. Built for MSPs with customer volumes where you don’t want to scroll through 80 mails every morning to know if something failed.
Compliance checks automated across your estate.
Periodic audit runs across servers, sites and cloud services. Translates technical findings into reports auditors understand, while operators get direct deeplinks to what they need to fix.
Privacy-first VPN with audit trail.
VPN for compliance-sensitive sectors that don’t want traffic riding through a US cloud layer. EU data, EU infrastructure, and an audit trail you can hand to regulators without excuses.
From email inbox to structured work order.
REST-API platform that scans incoming email for PDF attachments, extracts structured data, and automatically creates tasks with work orders. Multi-tenant deployed at several business customers — each with their own mailflows and parsing rules.
Print workflow without spreadsheet shenanigans.
For teams wanting to track print requests, production and delivery in one place. Compact and lightweight — no ERP fantasies, just a grip on what goes in and what comes out.
Process incoming invoices without mailbox hunting.
Central processing of incoming invoices — OCR, matching against purchase orders, and routing through an approval flow. For admin teams that don’t want to dig through mailboxes for that one invoice.
Scan workflow for diagnostic images, with barcodes.
Multi-tenant capture platform for diagnostic images and documents. Each workstation has its own scan session, every scan gets a barcode link and automatic export. For labs and operations that digitise batches of physical documents or items.
Email signatures, centrally managed across entire organisations.
Multi-tenant platform that generates and deploys email signatures across whole teams. Customer-specific branding, assets and templates per environment — no more Outlook tinkering or "Sarah forgot to update her phone number".
Key management for teams that don’t believe in spreadsheets.
Multi-tenant system for managing physical keys and key cabinets. Keys with RFID tags, cabinets as connected devices, and a mobile app users authenticate with at the cabinet. No more spreadsheet that’s always wrong — the transaction is created at the cabinet itself.
API for card printers — without the driver circus.
REST API to drive Zebra, Magicard and Evolis card printers end-to-end for access-card issuance. No Windows drivers, no Silex tray app. Reverse-engineered USB-over-IP tunnel runs natively in Rust on Windows and Linux.
Multi-site access-card issuance for enterprise IT.
Central platform for card issuance across multiple sites with AD/SSO, RBAC and SIEM audit-trail. Works with your existing Zebra, Magicard and Evolis fleet. Deploy as appliance, VM or managed SaaS tenant — no Silex driver stack per workstation.
Multi-site compliance and control platform.
Multi-tenant platform for tracking control and compliance requirements per site and company. Roles, permissions and site-specific checklists — in development. More info at hello@conocido.nl.
HR Management, simplified — multi-tenant and white-label.
Complete HR platform for SMB and larger organisations: employees, contracts, inventory, documents, training and onboarding in one place. Multi-tenant with platform/reseller/company hierarchy, white-label deployment, with integrations to SignNow, Moodle, TimeChimp/Loket and Bunq.
Customer and relationship management on the Conocido IC foundation.
CRM platform on the Conocido IC stack, for managing customers, contacts and relationship activities. Integrates directly with the rest of the portfolio (Signature, IC, IC modules). In development — more info at hello@conocido.nl.
Property Management for smaller hotels.
Hotel PMS connected to Lodgify for bookings and AccessCommander for access control. One dashboard for guests, rooms, discount codes and ID documents — for accommodations that don’t want Mews or Cloudbeds but still want to work professionally.
Visitor analytics for hospitality venues.
Track footfall, peak hours and patterns for restaurants and hospitality venues. A light tool to extract insight from physical presence without replacing your POS stack. Owners usually only learn after the fact that their Thursday night exploded — that era is over.
Push content to any screen.
Lightweight digital signage platform to manage and push content centrally to on-site screens. No Chromecast frustrations, no vendor lock-in — just a simple CMS for signage content and a slim player for display PCs.
Compliance platform for security installers.
Multi-tenant SaaS guiding the full lifecycle of security projects: intake and risk analysis → security plan → quote → installation → quality document → maintenance. With a 27-rule validation engine enforcing VRKI compliance, built for Dutch security installers.
Migration toolkit for billing platforms.
Laravel toolkit for the complete migration from HostFact to HostBill: customers, products, subscriptions, invoices and transaction history. We needed the migration ourselves — and turned it into a reusable tool for other MSPs facing the same step.
RMM data automatically in your billing.
Middleware that syncs organisations, devices and service subscriptions between NinjaOne RMM and HostFact. Automatically counts device numbers, remote session volumes and service subscriptions — turning them directly into billing. For MSPs that don’t want to manually count every month.
Filter the noise before you spin up AI.
Laravel API that filters incoming emails before AI processing kicks in. Maintains a dynamic blacklist of senders and subject patterns that aren’t support tickets (newsletters, automated alerts, marketing). Saves AI costs and keeps the ticket queue clean.
Health monitoring for video surveillance systems.
Laravel application that monitors Nx Witness video surveillance systems: hourly-syncs systems, servers and devices through the Nx REST API, tracks status changes and sends a mail alert when servers or cameras have been offline for three hours or more. Hourly state backups for incident investigation.
AI-driven Business Intelligence for MSPs.
Dashboard that aggregates data from multiple external systems — HostFact, NinjaOne, SupportPal, SentinelOne, Informer — and uses Claude AI to generate insights on profitability and operations. For MSPs that don’t want to report from loose spreadsheets anymore.
Financial cockpit for MSP admin teams.
Financial management platform tying HostFact, WeFact and Bunq together — invoice scheduling, payment processing, debtor/creditor management and automated billing flows in one place. For MSPs with multiple billing platforms and bank accounts.
Network hardware lifecycle tracking between Wimood, HostFact and UniFi.
Hardware asset tracking that captures the lifecycle of a UniFi network device — from Wimood order, through HostFact invoice (with serial-number scan), to physical presence on a UniFi site. Everything tied together via serial numbers and MAC addresses.
Auto-ordering of paper for printer leasing.
Automated paper supply ordering: tracks paper consumption via print-counter snapshots (from LeasyPrint), estimates stock levels, and generates order suggestions when stock runs low. Orders go to Holland Office Supplies, billing flows through HostFact.
Distributor portal for MSP orders and shipments.
Web app for partners and internal staff to browse products, place orders and track shipments through the Copaco distribution network. Daily-syncs the Copaco catalogue via FTP-CSV and integrates with our billing.
Time tracking and billing between AFAS and HostFact.
Webhook service that automates time registration in AFAS InSite and creates invoices in HostFact based on it. For MSPs using AFAS as their HR/ERP and tired of retyping hours manually at month-end.
Voice-AI assistants with multi-provider support.
Multi-tenant orchestration layer for voice-AI assistants across multiple providers. One Assistant config, three webhook flows, and provider-specific data in JSON columns. For teams that want telephony AI without vendor lock-in.
2N Access Commander management across multiple locations.
Laravel application for centrally managing and monitoring multiple 2N Access Commander servers. For installation companies deploying access control systems (intercoms, door openers, card readers) across customers — one login, all installs visible.
AI assistant for real-estate communication.
AI-driven email and communication assistant specifically for property management. Runs on Bloxs property-management data and generates context-aware replies to tenant questions about service, policy and finance. AI that did its homework, not a reply mill.
Our software rarely stands alone. We build integrations with the tools MSPs and hosting providers use every day — telephony, RMM, billing, security and banking. Much of what’s in the catalogue is a glue layer between these platforms.
Our own MSP and hosting operation runs on the same infrastructure we offer others. No demo environment — this is production.
SupportPal met al onze eigen plugins, voor ticketvolumes en plugin-testbed.
Toolkit voor sites, mailflows, DNS en certificaten. Web-based met audit-log.
Internal wiki + public knowledge base — runbooks, post-mortems and how-tos.
Training platform for customers and partners about hosting and our tools.
Whether you want to trial one of our products, need a custom SupportPal plugin, or just want to talk about MSP tooling — we’re happy to chat.