Part of Conocido ICT — software built in-house
Category VI · MSP & Hosting tooling

Email Pre-Filter

Filter the noise before you spin up AI.

BETA Since 2025 Laravel 12

What Email Pre-Filter?

Email Pre-Filter is a Laravel API that filters incoming emails before AI processing kicks in. It maintains a dynamic blacklist of senders and subject patterns that aren’t support tickets — newsletters, automated scan notifications, monitoring noise, marketing blasts.

The use case: many MSPs use Claude or GPT to auto-classify and route incoming support mail. But every AI call costs money, and 40% of your inbox isn’t support — it’s outbound marketing going "Re: Re: Re:". Pre-Filter directly saves AI budget.

Integration runs via Microsoft Power Automate: a trigger on your shared mailbox calls Pre-Filter, only relevant mail moves on to your AI pipeline.

What it does

Blacklist on sender and subject

Patterns of what isn’t a ticket — extended with learnings from past filters.

Power Automate integration

Native trigger through Microsoft Power Automate / Logic Apps.

Statistics

How many mails per month were filtered, and estimated AI cost savings.

Sender overrides

Some newsletters are relevant — whitelist exceptions possible.

Lightweight

No LLM used — pure regex and heuristics. Latency < 50ms per call.

Who it’s for

MSPs with AI ticket routing

who want to cut their AI bill.

Helpdesks

wanting to reduce first-line noise.

Stack & integrations

Tech stack

Laravel 12 · Microsoft Power Automate · REST API

Integrations

Microsoft Power AutomateLogic AppsREST API (custom integration)

FAQ

What if the filter wrongly blocks a ticket?

All blocks are logged. You can review the log and adjust a pattern — the mail is never lost.

Does it work with Google Workspace?

The current integration is Microsoft-only. For Workspace a Gmail-API connector is possible on request.

How big is the saving?

On our own helpdesk roughly 40% reduction in AI calls — directly translates to monthly cost savings.

See also

Want to know more about Email Pre-Filter?

Schedule a demo or request a quote. We’re happy to think along on the right fit.

hello@conocido.nl →