From request to completed work order — with the customer in the loop.
CICv2 is the work-order system for on-site service work. A request becomes a work order with address, contact person and authorised budget, and gets an engineer and a schedule.
The engineer logs time and materials on the order. A completed order triggers invoicing, so what was done on site reaches the invoice without retyping.
Orders that stall are not reported as one big list but split by who needs to act: the engineer, a third party, or ourselves. That makes "who is leaving work behind" a question with an answer.
Per engineer, per address, with contact person and authorised budget.
Logged on the order and passed to the invoice.
Split by who needs to act.
Messages and appointments run through the order.
with engineers on site.
running field work alongside their service desk.
Laravel
Time and materials are on the work order; a completed order triggers invoicing.
Stalled orders are split by who needs to act, so it is clear who should move.
Schedule a demo or request a quote. We’re happy to think along on the right fit.
support@conocido.nl →