Points, leaderboards and coin animations to motivate operators.
Gamification is a SupportPal plugin turning ticket closure into a light game mechanic: operators earn points, climb a leaderboard, and see a coin animation when they wrap up a ticket. Small, lightweight, and it works — teams that switch it on see measurable lift in tickets-closed per agent.
Points are awarded through SupportPal hooks on ticket close. The distribution is configurable per ticket type, priority and SLA adherence — a ticket closed within SLA is worth more than an overdue one. Daily and monthly leaderboards are visible on the agent dashboard.
For support managers this is the simplest motivation instrument without the gimmick weight of Salesforce-style gamification platforms. For agents it’s a small dopamine hit per closed ticket.
Hook-based point allocation on every closed ticket. Configurable per ticket type and SLA.
Live leaderboard with daily score, monthly score, delta vs previous month.
Visual reward on every closed ticket — small, non-disruptive, motivating.
Agents see their position and the team leaderboard directly on the SupportPal dashboard.
Point history per agent for monthly reviews and quarterly evaluations.
UI fully translatable; NL and EN shipped by default.
wanting to lift motivation without heavy bonus structures.
with 3+ agents where peer benchmarking starts to mean something.
wanting to speed up ticket throughput.
SupportPal-plugin (5.5+) · PHP · MySQL · JS-animations
In practice not — the score is a guide, not a punishment. Scores can be made private (only own score visible) where culture demands it.
Fully configurable. Default: 1 point per close within SLA, 2 for urgent tickets, 0 for overdue closes.
From SupportPal 5.5 onwards. No off-the-shelf build for older versions.
One-off licence per SupportPal install. Quote at hello@conocido.nl.
Schedule a demo or request a quote. We’re happy to think along on the right fit.
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