Schedule SupportPal tickets on a real calendar.
Ticket Scheduler adds calendar planning to SupportPal. Assign tickets to specific days or time slots — ideal for maintenance work, scheduled installations and customer visits that don’t fit a normal ticket flow.
Tickets appear on a visual calendar per agent, with drag-and-drop rescheduling. Scheduled tickets send automatic reminders to the assigned agent and (optionally) the customer.
For field-service MSPs and teams doing scheduled operations this is the plugin that turns SupportPal from purely reactive into proactively plannable.
Tickets as calendar appointments — day, week or month view.
Drag a ticket to a new time. Update in SupportPal immediately.
Schedule tickets on specific hours — for example "Thursday 10:00-12:00".
Automatic mail/SMS reminder to agent (and optionally customer) ahead of the slot.
Export your calendar to Outlook or Google Calendar for offline visibility.
planning installation/maintenance visits.
scheduling periodic maintenance on customer systems.
distributing work over a week.
SupportPal-plugin · Vue · PHP · iCal
Yes — use both for different perspectives on the same ticket.
Yes, a single ticket can be assigned to multiple agents at once (e.g. an installation crew).
Reminders auto-adjust to the new time; customer is notified if configured.
Schedule a demo or request a quote. We’re happy to think along on the right fit.
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