Bridge between SupportPal and your external tooling.
App Integration is a SupportPal plugin supporting bidirectional webhooks between SupportPal and external tooling. Whether it’s monitoring (like AppVitals), CRM (like Conocido CRM), billing (HostFact, WeFact), or custom internal systems — App Integration is the glue.
Incoming webhooks create or update tickets; outgoing events trigger external actions on ticket status changes. With retry logic and audit log for production reliability.
Essential for teams that don’t want SupportPal to be an island but a hub in a broader tool ecosystem.
External systems can create or update tickets via webhook endpoints. Per-integration authentication configurable.
Ticket events (created, updated, status_changed) trigger outbound POSTs to external systems.
Failed deliveries are retried with exponential backoff. No lost events.
Per webhook a log of delivery attempts — for debugging and compliance.
Field mapping per integration without code changes.
wanting to connect their helpdesk to other tools.
using SupportPal as ticket hub for multiple customer systems.
wanting monitoring alerts directly as tickets.
SupportPal-plugin · PHP · Webhook-engine · REST API
Webhook endpoints can be protected with HMAC signatures, API keys or IP whitelist.
Default: ticket created/updated/status_changed/reply_added. Custom events via plugin extensions.
In production with hundreds of events per minute. Queue-based delivery keeps SupportPal performance untouched.
Schedule a demo or request a quote. We’re happy to think along on the right fit.
hello@conocido.nl →