Part of Conocido ICT — software built in-house
Category VI · MSP & Hosting tooling

VAPI Bridge

Voice-AI assistants with multi-provider support.

BETA Since 2025 Laravel

What VAPI Bridge?

VAPI Bridge is a multi-tenant orchestration layer for voice-AI assistants across multiple providers. One Assistant config, three webhook flows, and provider-specific data in JSON columns — for teams wanting telephony AI without vendor lock-in.

The use case: voice-AI providers (like Vapi.ai, Retell, Bland) evolve quickly; each has its strengths. By abstracting the orchestration layer you can pick the provider per assistant — and even A/B-test between providers — without rewriting your business logic.

For MSPs offering voice-AI as a service to clients, or teams wanting to (partially) automate support by phone, VAPI Bridge is the right starting point.

What it does

Multi-tenant scoping

Each company gets its own Assistants and call logs.

Provider abstraction

Three voice providers behind one API. Switch without code changes.

Call log with metadata

Per call a log with provider-specific metadata in JSON.

Webhook routing

Incoming events are routed to the right provider handler.

Cost tracking

Per call the actual cost per provider, for margin analysis.

Who it’s for

MSPs

wanting to deliver voice-AI services to clients.

Support teams

automating first-line phone queries.

Sales organisations

running outbound AI-assistant call campaigns.

Stack & integrations

Tech stack

Laravel · multi-provider webhooks · MySQL

Integrations

Vapi.aiRetellBlandTwilio (telephony)Custom webhook handlers

FAQ

Which voice providers are supported?

Three by default, with a plugin architecture for additional providers on request.

Does it work with Dutch speech?

Depends on the provider — Vapi and Bland support NL well; Retell is catching up.

How is compliance handled?

For Dutch use you need consent for AI call recording (GDPR). VAPI Bridge logs consent per call.

See also

Want to know more about VAPI Bridge?

Schedule a demo or request a quote. We’re happy to think along on the right fit.

hello@conocido.nl →