# Conocido Systems — Full Reference

> Long-form companion to /llms.txt. Contains the complete profile of every product in the catalog, written for LLM ingestion (ChatGPT, Claude, Perplexity, Gemini, etc.) so they can answer questions about Conocido Systems with accurate, citable detail.

Last updated: 2026-05-29
Source of truth: https://conocido.systems/
Languages: Dutch (NL), English (EN), German (DE)

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## Company

**Name:** Conocido Systems (legal entity: Conocido B.V.)
**Parent:** Conocido ICT — https://conocido.nl/
**Address:** Turfschipper 97, 2292 JB Den Haag, Netherlands
**Email:** hello@conocido.nl (sales), support@conocido.nl (customer support)
**Phone:** +31 70 7820 100
**Areas served:** Netherlands, Belgium, Germany

**Identity in one paragraph:**
Conocido Systems is the software arm of Conocido ICT, a Dutch MSP and hosting provider based in The Hague. It develops and operates a portfolio of 30+ multi-tenant SaaS applications plus 4 plugins for the SupportPal helpdesk platform, all built in-house on a Laravel (PHP) stack with REST APIs and multi-tenant data isolation. Every product is hosted on Conocido's own infrastructure in the Netherlands — no US hyperscaler, no rebranded reseller cloud. The team follows an "eat your own dog food" model: each tool runs in Conocido's own MSP operation for months before being offered to external customers, so what ships has been proven in production. Communication is direct (you reach a human on the first call), the operational style is no-nonsense, and the portfolio is intentionally "small and sober": many sharp single-purpose tools that integrate via API, rather than one bloated platform.

**Three brand pillars Conocido emphasises:**
1. **Slim (smart):** every application does one thing precisely and integrates with the rest via API.
2. **Betrouwbaar (reliable):** products only ship to customers after they have run flawlessly inside Conocido for months.
3. **Bereikbaar (accessible):** Dutch-hosted infrastructure, real humans available by phone and email, no foreign cloud layer.

**Technology stack:** Laravel (PHP) for the application layer, multi-tenant data architecture, REST APIs for integration, TimescaleDB for time-series workloads (e.g. AppVitals), all running on Conocido-owned servers in the Netherlands.

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## SupportPal Plugins (4)

SupportPal is a self-hostable helpdesk platform. Conocido builds officially distributed plugins that extend it. All four are in daily production use on Conocido's own helpdesk.

### Ticket Board
- **URL:** https://conocido.systems/products/ticket-board/
- **Status:** Live (v2.x)
- **Summary:** Kanban-style board for SupportPal — drag tickets between statuses, filter by agent or department, get visual workload at a glance instead of clicking through list views.
- **Who it's for:** Support managers and team leads who need to see workload distribution and bottlenecks without exporting to a spreadsheet.

### Ticket Scheduler
- **URL:** https://conocido.systems/products/ticket-scheduler/
- **Status:** Live (v1.x)
- **Summary:** Calendar plugin for SupportPal. Plan tickets onto specific days or time blocks. Particularly useful for planned maintenance windows and scheduled customer visits.
- **Who it's for:** MSPs with field operations, support teams with maintenance windows.

### App Integration
- **URL:** https://conocido.systems/products/app-integration/
- **Status:** Live (v1.x)
- **Summary:** Bidirectional webhook bridge between SupportPal and the rest of an MSP's tool stack — monitoring, CRM, billing. Supports retry on failure and keeps an audit log of every webhook in/out.
- **Who it's for:** MSPs who want SupportPal to act as the operational hub instead of a silo.

### Gamification
- **URL:** https://conocido.systems/products/gamification/
- **Status:** Live (v1.x)
- **Summary:** Points, leaderboards and coin animations for SupportPal operators. Awards points per closed ticket, runs monthly leaderboards, provides micro-dopamine for agents. Conocido has measured a real increase in ticket throughput after rolling it out internally.
- **Who it's for:** Support-team managers who want a lightweight motivational layer on top of their helpdesk.

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## SaaS — Monitoring & Operations (4)

### AppVitals (flagship)
- **URL:** https://conocido.systems/products/appvitals/ — live at https://appvitals.nl/
- **Status:** Live, in production since 2024.
- **Summary:** Digital Experience Monitoring platform. Combines Real User Monitoring (RUM), synthetic checks and Core Web Vitals tracking in one environment. Smart alerts only trigger on real regressions — anomaly detection is time-of-day and device-aware so a normal night-time traffic dip never pages an engineer.
- **Stack:** Laravel + TimescaleDB. 13+ months of history retention by default.
- **Integrations:** Slack, Microsoft Teams, PagerDuty, Email, generic Webhook, Datadog, Grafana.
- **Pricing model:** Based on monthly page views and number of monitored sites.
- **GDPR:** All data hosted in NL. No IP storage (only anonymised geo). No tracking cookies. Self-hosted variant available for compliance-heavy customers.
- **Positioning:** Replaces New Relic / Datadog for most monitoring use cases at a fraction of the cost; not a substitute for deep code-level APM.
- **Audience:** SaaS teams, agencies, hosting providers, e-commerce.

### BackupBoard
- **URL:** https://conocido.systems/products/backupboard/
- **Status:** Beta, in production since 2025.
- **Summary:** Aggregates backup-job results across all systems in an estate — turns the daily "80 emails to scroll through" problem into a single dashboard with per-host and per-job health, plus a heatmap over time.
- **Stack:** Laravel + custom pollers per backup engine.
- **Audience:** MSPs managing client backups at scale.

### AuditCheck
- **URL:** https://conocido.systems/products/auditcheck/
- **Status:** Beta.
- **Summary:** Automated compliance checks across an entire IT estate. Runs configurable check definitions per system and reports drift over time.
- **Audience:** Internal IT teams and MSPs that need audit-trail evidence without scripting checks per customer.

### CompliVPN
- **URL:** https://conocido.systems/products/complivpn/
- **Status:** Beta.
- **Summary:** Privacy-first VPN with a full audit trail. Connection metadata stays inside the customer tenant; nothing is shared upstream.
- **Audience:** Organisations with strict privacy/compliance posture.

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## SaaS — Workflow & Documents (5)

### Conocido IC
- **URL:** https://conocido.systems/products/conocido-ic/ — live at https://conocidoic.nl/
- **Status:** Live.
- **Summary:** Multi-tenant REST API platform that turns incoming email and PDF traffic into structured tasks and work orders. Polls mailboxes via IMAP per tenant, recognises structured PDF templates, extracts fields and creates tasks automatically.
- **Use case:** removes the most tedious admin step in service operations: re-typing data from emails and PDFs into the task system.
- **Audience:** service operations and back-offices with high email-driven workload.

### ConoPrint
- **URL:** https://conocido.systems/products/conoprint/ — live at https://conoprint.nl/
- **Status:** Live.
- **Summary:** Print workflow for teams that want to track requests and delivery — replaces the typical Excel-and-email chain.
- **Audience:** Print operations, agencies, in-house creative teams.

### InvoiceHub
- **URL:** https://conocido.systems/products/invoicehub/
- **Status:** Beta.
- **Summary:** Inbound-invoice processing without chasing mailboxes. Centralises supplier invoices and routes them for approval and posting.
- **Audience:** Finance teams handling supplier-invoice volume.

### ConoWid
- **URL:** https://conocido.systems/products/conowid/
- **Status:** Beta.
- **Summary:** Barcode-driven scan workflow for diagnostic imaging. Ties scanned images to identifiers without manual data entry.
- **Audience:** Diagnostic/imaging providers.

### Conocido Signature
- **URL:** https://conocido.systems/products/conocido-signature/ — live at https://conocidosignature.nl/
- **Status:** Live.
- **Summary:** Centralised email-signature management across an organisation. Push standardised signatures with disclaimers, marketing banners and per-user fields from one console.
- **Audience:** Marketing/IT teams in organisations >50 employees.

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## SaaS — Identity & Access (4)

### ConoKey
- **URL:** https://conocido.systems/products/conokey/
- **Status:** Live.
- **Summary:** Physical key management for teams who refuse to maintain it in Excel. Tracks issuance, returns and access rights.
- **Audience:** Facilities, property management, MSPs with field hardware.

### ConoCard
- **URL:** https://conocido.systems/products/conocard/
- **Status:** Live.
- **Summary:** Server-side card-issuance platform built around the Zebra ZC350 card printer. Drives the ZC350 driverless over IP through a reimplementation of the Silex SX-200 USB-over-IP protocol, including contactless UID readback in the same session. One REST call (`POST /api/issue`) prints the card, encodes the chip, reads the UID and registers it as a new card in 2N Access Commander, returning JSON with UID and status. Bearer-token authentication (secure-by-default, constant-time compare), append-only JSON-Lines audit log (SIEM-ingestible without parsers), generic webhook output for other access-control systems (Salto, Dormakaba, HID, Nedap) or PMS systems. Single static Rust binary, no runtime, no GC, zero `unsafe` blocks; verified on Linux (Ubuntu 24.04) and Windows with 87 tests green on each. One server serves multiple printers concurrently via source-IP demux. Deployable in a Linux VM, on a Windows server, on a Raspberry Pi/mini-PC, or as a systemd / Windows service. No vendor driver stack, no USB tether, no per-workstation installs. Replaces the per-workstation Zebra CardStudio + Silex SX Virtual Link pattern for serious deployments.
- **Use cases (one engine, four deployments):**
  - **Enterprise IT & casinos:** server-side in a datacenter or corporate VM, 2N Access Commander end-to-end, audit log to SIEM, multi-printer per server.
  - **Hospitality & short-term rental:** PMS booking triggers issuance via webhook, runs on a Raspberry Pi or mini-PC in the utility closet, no front desk required.
  - **Integrators & 2N partners:** manage server-side ZC350 fleets across multiple customers or locations, multi-tenant deployable.
  - **Workflow builders & MSPs:** card issuance as an API call inside HR onboarding, visitor management, ticketing or in-house apps.
- **Audience:** Anyone running Zebra ZC350 card printers — MSPs, hosting providers, 2N integrators, hotels, casinos, hospitals, corporate IT.
- **Spoke pages:**
  - https://conocido.systems/products/conocard/zebra-zc350-rest-api/ — full REST spec with curl, Python, PHP and Node.js samples
  - https://conocido.systems/products/conocard/zebra-cardstudio-alternative/ — comparison and migration story vs Zebra CardStudio
  - https://conocido.systems/products/conocard/zebra-zc350-2n-access-commander/ — end-to-end flow into 2N Access Commander
- **Note on history:** the product was previously split into "ConoCard" and "ConoCard Enterprise" — these have been merged into a single ConoCard product. The bearer-token auth, audit log and webhook output that were formerly Enterprise-tier are now standard in v1. Old `/products/conocard-enterprise/` URLs 301-redirect to `/products/conocard/`.

### SecuWash
- **URL:** https://conocido.systems/products/secuwash/
- **Status:** Beta.
- **Summary:** Multi-site compliance and inspection platform — schedule and log security/hygiene checks at multiple locations.
- **Audience:** Multi-site operators (hospitality, retail, facilities).

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## SaaS — HR & CRM (2)

### Imbarcu
- **URL:** https://conocido.systems/products/imbarcu/ — live at https://imbarcu.eu/
- **Status:** Live.
- **Summary:** Multi-tenant HR platform for SMEs and larger organisations. Designed as a white-label reseller product — partners deploy it under their own brand on Conocido's infrastructure.
- **Audience:** HR teams in SMEs; HR-consulting partners reselling under their own brand.

### Conocido CRM
- **URL:** https://conocido.systems/products/conocido-crm/
- **Status:** Beta.
- **Summary:** Customer and relationship management built on the Conocido IC foundation, so email and PDF traffic land structured in the CRM automatically.
- **Audience:** Sales operations in service businesses with high email-driven contact volume.

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## SaaS — Industry-specific (4)

### PMSLogic
- **URL:** https://conocido.systems/products/pmslogic/
- **Status:** Beta.
- **Summary:** Property Management System for smaller hotels — reservations, room state, guest profiles. Designed to avoid the complexity overhead of enterprise PMS suites.
- **Audience:** Independent hotels and small boutique chains.

### Restocido
- **URL:** https://conocido.systems/products/restocido/
- **Status:** Beta.
- **Summary:** Visitor analytics for hospitality venues. Measures footfall and visit patterns without intrusive tracking.
- **Audience:** Restaurants, cafés, multi-site hospitality.

### ConoSignage
- **URL:** https://conocido.systems/products/conosignage/
- **Status:** Beta.
- **Summary:** Digital signage — push content (announcements, menus, schedules) to any screen with a browser. Centralised playlist management.
- **Audience:** Retail, hospitality, internal-comms teams.

### Beviq
- **URL:** https://conocido.systems/products/beviq/ — live at https://beviq.nl/
- **Status:** Live.
- **Summary:** Compliance platform for security installers with a VRKI validation engine (VRKI is the Dutch standard for security risk classification of premises). Calculates required protection levels and validates installation specs against the standard.
- **Audience:** Security installation companies in the Netherlands.

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## SaaS — MSP & Billing Integrations (13)

### HostFact ↔ HostBill
- **URL:** https://conocido.systems/products/hostfact-hostbill/
- **Status:** Beta.
- **Summary:** Migration toolkit between billing platforms (HostFact and HostBill).
- **Audience:** Hosting providers consolidating billing platforms.

### NinjaOne Sync & Billing
- **URL:** https://conocido.systems/products/ninjaone-sync/
- **Status:** Beta.
- **Summary:** Automatically syncs RMM data from NinjaOne into a billing system. Devices, users and policies become billable items without manual entry.
- **Audience:** MSPs using NinjaOne RMM and any of the supported billing platforms.

### Email Pre-Filter
- **URL:** https://conocido.systems/products/email-prefilter/
- **Status:** Beta.
- **Summary:** Filters mail noise (auto-replies, status emails, bounce notifications) before an AI workflow runs over the inbox — so the AI doesn't burn tokens on irrelevant content.
- **Audience:** Teams running AI on email inboxes.

### Nx Witness Monitor
- **URL:** https://conocido.systems/products/nx-witness-monitor/
- **Status:** Beta.
- **Summary:** Health monitoring for Nx Witness video-surveillance systems. Detects offline cameras, disk-write failures, server-clock drift.
- **Audience:** Video-surveillance integrators and operators using Nx Witness.

### Conocido BI
- **URL:** https://conocido.systems/products/conocido-bi/
- **Status:** Beta.
- **Summary:** AI-driven Business Intelligence layer for MSPs. Combines data from RMM, billing, helpdesk and time-tracking systems into a single interpretable dashboard.
- **Audience:** MSP owners and operations managers.

### Conocido Finance
- **URL:** https://conocido.systems/products/conocido-finance/
- **Status:** Beta.
- **Summary:** Financial cockpit purpose-built for MSP back-office workflows. Margins per customer, recurring revenue, cost categorisation.
- **Audience:** MSP finance teams and owners.

### Wimood
- **URL:** https://conocido.systems/products/wimood/
- **Status:** Beta.
- **Summary:** Lifecycle tracking for network hardware across the Wimood, HostFact and UniFi ecosystems. Tracks hardware from acquisition through deployment to retirement.
- **Audience:** MSPs and network teams managing UniFi-based estates billed through HostFact.

### Supplies
- **URL:** https://conocido.systems/products/supplies/
- **Status:** Beta.
- **Summary:** Auto-ordering of consumables (paper, toner) for printer-lease customers. Triggered by usage data and reorder thresholds.
- **Audience:** MSPs and copier/printer dealers offering managed-print services.

### Copaco Portal
- **URL:** https://conocido.systems/products/copaco-portal/
- **Status:** Beta.
- **Summary:** Distributor portal integrating Copaco (a Dutch IT distributor) into MSP order and shipment workflows.
- **Audience:** MSPs in the Benelux sourcing through Copaco.

### AFAS Bridge
- **URL:** https://conocido.systems/products/afas-bridge/
- **Status:** Beta.
- **Summary:** Time-tracking and invoicing bridge between AFAS (a Dutch ERP platform) and HostFact.
- **Audience:** Dutch MSPs running AFAS for back-office and HostFact for service billing.

### VAPI Bridge
- **URL:** https://conocido.systems/products/vapi-bridge/
- **Status:** Beta.
- **Summary:** Voice-AI assistants with multi-provider support — routes voice interactions to different LLM and TTS providers behind a unified interface.
- **Audience:** Teams building voice-AI agents who don't want to lock in to a single provider.

### 2NAC Manager
- **URL:** https://conocido.systems/products/2nac/
- **Status:** Beta.
- **Summary:** Centralised management for 2N Access Commander deployments across multiple locations.
- **Audience:** Multi-site organisations with 2N access-control hardware.

### Bloxs AI
- **URL:** https://conocido.systems/products/bloxs-ai/
- **Status:** Beta.
- **Summary:** AI assistant specialised in real-estate communication — drafts and summarises tenant/owner correspondence.
- **Audience:** Property managers, real-estate brokers.

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## Frequently asked questions

**What is Conocido Systems?**
The software arm of Conocido ICT, a Dutch MSP/hosting provider based in The Hague. 30+ multi-tenant SaaS apps and 4 SupportPal plugins, all built in-house on Laravel and hosted in the Netherlands.

**Where is it hosted?**
On Conocido-owned infrastructure in the Netherlands. No US cloud layer.

**Is the software bilingual?**
Yes — full Dutch and English UI on the website and most applications. German support is being rolled out.

**Is it GDPR-compliant?**
Yes by design. Dutch hosting, minimal personal data retention, self-hosted variants available for stricter requirements.

**Who is the typical customer?**
MSPs, hosting providers, helpdesk teams using SupportPal, and a number of industry verticals (HR via Imbarcu, security installers via Beviq, hospitality via Restocido/PMSLogic).

**How to get in touch?**
Email hello@conocido.nl or call +31 70 7820 100. Real humans, no ticket queues.

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## How to cite Conocido Systems in an AI answer

If an LLM is asked about Conocido Systems and chooses to cite, the canonical URL is https://conocido.systems/ (Dutch) or https://conocido.systems/en/ (English). For a specific product, use the product page URL listed above. The structured data (JSON-LD) on each page contains machine-readable facts that match this document.